Bookings

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Bookings are accepted by any reasonable means. For example, phone, text, email, web form, in person. 

 

You will receive confirmation of a booking via text or email confirming date, time, address, service required and price. 

 

Cancellations and rescheduling 

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We appreciate you may need to reschedule or cancel your booking. We currently make no charge for this, and would prefer to keep it this way, so we ask that you reschedule if possible, only cancelling if you have no other option.

 

We are a small business, please understand too many cancellations can be difficult for us to absorb. If you must cancel, please do so with as much notice as possible. 

 

Scope of cleaning

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We clean all areas we can reasonably access within the scope of service booked. 

 

Doors: Where possible we remove doors and split them to clean between the panes of glass. Some doors however are not removable nor able to be split. ‘Slide and hide’ style doors are an additional fee due to their complexity. 

 

Oven roof: It is not always possible to fully clean the oven roof if there is a heating element in this area. Some ovens allow the element to be moved slightly to allow access, however some do not. We will endeavour to clean to the best we can. 

 

Payment

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Payment amount will be confirmed in writing at time of making the booking. 

 

Payment needs to be made on the day of the clean, preferably by card (most cards and card via mobile phone payments are accepted), but cash is also accepted. If paying by cash please provide exact amount as we may not be carrying change. 

 

If you wish to pay by bank transfer please ask for this at time of booking. Payment will need to be made prior to the appointment time. 

 

Guarantee

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We will demonstrate your appliance working once we have cleaned it. Please highlight any problems within 24hrs. We cannot be held responsible for any claims arising after this time.